Support Archive | IS³ | AVEVA Select Partner

IS³ Course Calendar

Highly-trained IS³ instructors delivering world-class training.

The schedule is subject to change at short notice depending on availability of facilitators and seats booked. We currently present AWS & MS Teams Virtual Instructor-Led Training although in person Training is available on request.

Book a Training

2025 IS3 On Line Training Schedule Download

Hover over a course entry to understand full duration, and further details.

May 2025

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Courses to be presented on demand

A minimum of 3 delegates required for on-demand courses.

AVEVA™ Edge 2020 R2

Please note prerequisites required

AVEVA Edge is a flexible software that provides the tools for everything from advanced HMI/SCADA applications to small-footprint embedded applications.

Duration:
– 4 Days

Price: R 8 800.00

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Please contact us anytime.

We’re happy to provide more information about our products, services, solutions, technical support, training and events.

Contact

Training Team
Email: training_is3@is3.co.za | Mobile: +27 11 83 331 0281

Address

Waterfall Office Park, 2 Augrabies Road (EOH building),
Vorna Valley, Midrand, Gauteng, South Africa

Tap Into the Power

Combining best-in-class software technologies with in-depth process, plant and IT expertise

IS³ Software Consulting Services

Whether you are planning a new project, crafting a solution or requiring guidance on how to optimise the performance of your software, IS³ Software Consulting Services quickly connects you with skilled resources within the IS³ organisation.

IS³ Software Consulting Services combines best-in-class software technologies with in-depth process, plant and IT expertise. They can assist you in leveraging expert IS³ resources to help manage complex migrations, conduct routine performance assessments, optimise your existing assets’ performance and assist with new product deployment.

Expertise. Efficiency. Optimisation

Our Focus Areas

Business Value Consulting

IS³’s Business Value Consulting Services offer you a thorough assessment and analysis of where your business currently finds itself, and what heights it could be reaching. It then sets out a clear roadmap across people, processes and technologies to help you optimise your enterprise and transcend your goals.

Operations and Asset Management Services

Tap into the expert assistance of consulting and implementation services for AVEVA’s Asset Performance and turn your business visions of enterprise connectivity, operations and information management into reality.

Gain the advantage with Enterprise Manufacturing Intelligence and Manufacturing Execution Systems, designed to ensure consistency, adaptability and performance in MES implementation. Or, be empowered by higher levels of collaboration, productivity and innovation through Mobile and Workflow offerings, including modelling, executing, analysing and improving business processes digitally.

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

Grow. Expand. Excel

Equip your most powerful assets with the knowledge and skills to remain at the forefront of their industry.

Book a Training

IS³ Training Services

IS³’s comprehensive, world-class training courses will guide your people towards fully harnessing the power and excellence of our software. Teams will learn new innovations in order to streamline manufacturing operations, to gather and interpret growing volumes of production data as well as the techniques required to translate that data into real value for your business. Our hands-on educational programmes will enable your teams to develop and use applications immediately. Training is provided globally through a highly qualified and experienced network of certified training providers. It is delivered in a variety of convenient formats that includes eLearning, traditional classroom and remote training.

IS³ Course Calendar

Highly-trained IS³ instructors delivering world-class training.

View Calendar

AVEVA’s Course Catalogue

Browse AVEVA’s extensive range of eLearning Courses.

Browse Courses

Location-based Training

Location-based training is available on demand. In order to arrange a course, a minimum of six delegates is required.

Once minimum requirements are met and numbers have been reached, a course will be arranged.

Email Your Enquiry

Feedback From Our Customers

See what your peers have to save about IS³’s training

PCS Global

“By far one of the most advanced SCADA Systems on the market.”

– Erik Weyer

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

Software Maintenance and Support

Extend the value of your AVEVA products and solutions with AVEVA’s Customer FIRST Software Maintenance and Support Programme

AVEVA’s Customer FIRST Software Maintenance and Support Programme

To get the maximum advantage from your investment; ongoing maintenance, upgrades and tuning are required. AVEVA’s award-winning Customer FIRST Programme offers you all the support required to stay ahead and on top of your game.

It is a flexible portfolio of services designed to protect and extend the value of your AVEVA products and solutions across their entire lifecycle.

With this programme, you will have access to the latest software upgrades, expert technical assistance, self-help tools and a wide range of additional services designed to assist in improving your operational efficacy.

Depending on the AVEVA software you require coverage for, possible benefits of the AVEVA Customer FIRST Programme include:

Round-the-clock global access to award-winning technical support and expert assistance throughout the software lifecycle.
Software upgrades and enhancements, including free software version upgrades and the latest patches, fixes and service packs.
Software utilities, including a global customer support website, the Software Asset Manager (security and licence management) and the Customer FIRST Benefits Mobile App.
Optional Services and System Management, offering optional services and discounts, depending on your business needs, as well as your budget.

The Benefits of AVEVA’s Customer FIRST Programme to Your Business:

Safeguard your critical investments. AVEVA’s Customer FIRST Programme will keep you up to date with all product enhancements, as well as the latest industry advances. You will have the reassurance of knowing that all your software and applications are state-of-the-art.
Maximise your asset performance. By keeping your AVEVA software at the top of its game, you are sure to maxmise return on your investment in all plant assets.
Reduce total cost of ownership by improving operator productivity and minimising downtime and process interruption.

Could You Benefit from a Service Level Agreement?

Many of our clients are finding that Service Agreements are effective tools for getting maximum benefit from their software investments.

• How fast can you pinpoint a system or software issue, should an unforeseen malfunction occur?
• Do you have in-house experts available at all times to troubleshoot and resolve issues?
• Could you use improved coordination for your support-related issues and problem resolution?
• Would a single IS³ point of contact for technology-related questions be of benefit to you?
• Would you like to minimise maintenance costs?
• How quickly do you require corrective assistance?
• How secure and equipped is your system in dealing with cyber-security threats?
• Do you require an IS³ System Expert to complement your engineering staff?
• Has your team been trained for maximum utilisation of your IS³ system?

Software Utilities

We are always striving to help clients increase their productivity. With this in mind, we also build system utilities and new services.

Software Asset Manager (SAM)
This is an optional utility which enables patch management and license inventory management services. It conveniently discovers and reports on installed IS³ licenses, streamlining the process of patching and upgrading your IS³ software.

Global Customer Support (GCS) Website:

The GCS Website is a collaborative information repository that supports AVEVA’s software applications. It is an invaluable source of information and support – from the latest news, patches and updates, to compatibility information, best practices, demo applications, blogs and forums, as well as access to experts.

Software upgrades

To improve performance and security, incorporate new technology and provide new functionality in order to meet evolving market demands, AVEVA software is generally upgraded twice a year. Such upgrades empower you to improve your software application’s reliability and capability while extending new functionality across your business.

AVEVA’s dedicated history of investing in software development has enabled clients to maintain their investments and upgrade from one version to the next with ease. Users are supported in keeping their software current, without incurring significant engineering or capital costs.

Global Access

For many organisations, having to troubleshoot industrial software technical issues is an effort which distracts from running their core business. AVEVA’s Customer FIRST Programme relieves users from such burdens, as access is streamlined to experienced experts supporting IS³ installations globally. These experts are skilled in comprehending software implementation issues, replicating problems – and rapidly resolving them.

AVEVA’s Customer FIRST Programme also offers users access to comprehensive online product training, extensive online self-help information, collaborative and dedicated Web portals and a huge knowledge base of technical tips, tools and best practices.

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

Harnessing Ideas to Shape the Future

IS³ Technology Partners

IS³ Partner Family

Strength in unity. Power in numbers. When knowledge is combined, the possibilities for excellence become infinite.

Harnessing the power of collective expertise allows not only for the solving of complex industrial manufacturing issues, but for continuing progress, innovation and achievement which span technologies, fields, cultures and industries.

Our Technology Partners

Software Toolbox

Since 1996, automation industry supplier Software Toolbox has been delivering a singular assortment of products to assist in solving unique automation software challenges, adding value to IS³ applications.

ThinManager® & Relevance®

ThinManager software was designed for use in industrial automation architectures. It provides management and control of thin client and mobile devices, as well as enabling the secure delivery of applications to devices and the users of such devices.

Relevance is a technology component of ThinManager. It enables the aforementioned delivery to be further managed, through the use of location resolution. Using Relevance (in conjunction with ‘resolvers’) it allows for applications and information to be delivered to a user when that user is in a specific location.

Find the right delivery and technology partner for your business.

Find Technology Partner

IS³ Course Calendar

May 2025

Courses to be presented on demand

Need some help?

Complete the form below and we will contact you.

Please contact us anytime.

We’re happy to provide more information about our products, services, solutions, technical support, training and events.

Contact

Address

Tap Into the Power

IS³ Software Consulting Services

Expertise. Efficiency. Optimisation

Business Value Consulting

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

Grow. Expand. Excel

IS³ Training Services

IS³ Course Calendar

AVEVA’s Course Catalogue

Location-based Training

Feedback From Our Customers

See what your peers have to save about IS³’s training

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

Software Maintenance and Support

AVEVA’s Customer FIRST Software Maintenance and Support Programme

Depending on the AVEVA software you require coverage for, possible benefits of the AVEVA Customer FIRST Programme include:

The Benefits of AVEVA’s Customer FIRST Programme to Your Business:

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

Harnessing Ideas to Shape the Future

IS³ Partner Family

Our Technology Partners

Software Toolbox

Find the right delivery and technology partner for your business.

Find a System Integrator

Explore AVEVA’s extensive System Integrator list

Find the partner that best suits your business’ needs

Questions about System Integrators or want to become one?

Complete the form below and we will contact you