Support Archive | IS³ | AVEVA Select Partner https://is3.co.za/support/ IS³: Shaping Futures, Empowering Industries Wed, 11 Mar 2026 08:09:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://is3.co.za/wp-content/uploads/2020/08/cropped-IS3_Favicon-32x32.png Support Archive | IS³ | AVEVA Select Partner https://is3.co.za/support/ 32 32 IS³ Course Calendar https://is3.co.za/support/is3-course-calendar/ Tue, 15 Aug 2023 16:25:45 +0000 https://is3.co.za/?post_type=is3_support&p=16350 2026 - IS³ On-Line Training Schedule Download

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Training

IS³ Course Calendar

Highly-trained IS³ instructors delivering world-class training.

The schedule is subject to change at short notice depending on availability of facilitators and seats booked. We currently present AWS & MS Teams Virtual Instructor-Led Training although in person Training is available on request.

Book a Training
2026 - IS³ On-Line Training Schedule Download

 

Hover over a course entry to understand full duration, and further details.

April 2026

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  • AVEVA™ Operations Management Interface (OMI) – Please note prerequisites required
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Courses to be presented on demand

A minimum of 3 delegates required for on-demand courses.

AVEVA™ InSight
AVEVA™ InSight
Please note prerequisites required

AVEVA Insight delivers actionable information and Artificial Intelligence capabilities to help your teams improve asset reliability and operational performance.

Duration:
– 2 Days

Price: R 4 400.00
AVEVA™ Work Tasks 2020 Update 1
AVEVA™ Work Tasks 2020 Update 1
Please note prerequisites required


AVEVA Work Tasks (formerly Workflow Management/Skelta Business Process Management) is advanced industrial workflow management software and connected worker solution for the digital transformation of work.

Duration:
– 5 Days

Price: R 11 000.00
AVEVA™ Production Management
AVEVA™ Production Management
Please note prerequisites required

AVEVA Production Management 2020 (formerly Ampla) is a new release with a new AVEVA name for Ampla Operations Management software.

Duration:
– 3 Days

Price: R 6 600.00
AVEVA™ Advanced Process Control (APC)
AVEVA™ Advanced Process Control (APC)
Please note prerequisites required

AVEVA APC – Proj. Specific is comprehensive, Model Predictive Control software that improves process profitability by enhancing quality, increasing throughput, and reducing energy usage.

Duration:
– 1 Day

Price: R 2 200.00
AVEVA™ MES Operations
AVEVA™ MES Operations
Please note prerequisites required

MES Operations – The course covers the components and capabilities of the software, as well as topics for configuring and defining an operations model, products, and production capabilities.

Duration:
– 5 Days

Price: R 11 000.00
AVEVA™ MES Quality
AVEVA™ MES Quality
Please note prerequisites required

MES Quality – Provides the knowledge necessary to address the configuration and deployment of a data collection system, which allows for the analysis and reporting of Qual Manag data using a (SRO).

Duration:
– 3 Days

Price: R 6 600.00
AVEVA™ MES Performance
AVEVA™ MES Performance
Please note prerequisites required

MES Performance – Provides the knowledge on how to configure and deploy a data collection system to analyze and report equipment utilization, availability, quality, and performance using App Server objects.

Duration:
– 4 Days

Price: R 8 800.00
Downloads

Need some help?

Complete the form below and we will contact you.

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Please contact us anytime.

We’re happy to provide more information about our products, services, solutions, technical support, training and events.

Contact

Training Team
Email: training_is3@is3.co.za | Mobile: +27 11 83 331 0281

Address

Waterfall Office Park, 2 Augrabies Road (iOCO building),
Vorna Valley, Midrand, Gauteng, South Africa

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]]> Software Consulting Services https://is3.co.za/support/software-services/ Fri, 12 Jun 2020 07:32:26 +0000 https://test.is3.co.za/?post_type=is3_support&p=92 IS³ offers clients a range of software services, designed to help your business thrive and excel.

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Tap Into the Power 

Combining best-in-class software technologies with in-depth process, plant and IT expertise

 

 

IS³ Software Consulting Services

Whether you are planning a new project, crafting a solution or requiring guidance on how to optimise the performance of your software, IS³ Software Consulting Services quickly connects you with skilled resources within the IS³ organisation.

IS³ Software Consulting Services combines best-in-class software technologies with in-depth process, plant and IT expertise. They can assist you in leveraging expert IS³ resources to help manage complex migrations, conduct routine performance assessments, optimise your existing assets’ performance and assist with new product deployment.

Expertise. Efficiency. Optimisation

Our Focus Areas

Business Value Consulting

IS³’s Business Value Consulting Services offer you a thorough assessment and analysis of where your business currently finds itself, and what heights it could be reaching. It then sets out a clear roadmap across people, processes and technologies to help you optimise your enterprise and transcend your goals.

Operations and Asset Management Services

Tap into the expert assistance of consulting and implementation services for AVEVA’s Asset Performance and turn your business visions of enterprise connectivity, operations and information management into reality.

Gain the advantage with Enterprise Manufacturing Intelligence and Manufacturing Execution Systems, designed to ensure consistency, adaptability and performance in MES implementation. Or, be empowered by higher levels of collaboration, productivity and innovation through Mobile and Workflow offerings, including modelling, executing, analysing and improving business processes digitally.

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

[contact-form-7]

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]]> Training Services https://is3.co.za/support/training-services/ Fri, 12 Jun 2020 07:32:09 +0000 https://test.is3.co.za/?post_type=is3_support&p=91 Expand your business and empower your people in the quest for excellence.

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Grow. Expand. Excel

Equip your most powerful assets with the knowledge and skills to remain at the forefront of their industry.

Book a Training

IS³ Training Services

IS³’s comprehensive, world-class training courses will guide your people towards fully harnessing the power and excellence of our software. Teams will learn new innovations in order to streamline manufacturing operations, to gather and interpret growing volumes of production data as well as the techniques required to translate that data into real value for your business. Our hands-on educational programmes will enable your teams to develop and use applications immediately. Training is provided globally through a highly qualified and experienced network of certified training providers. It is delivered in a variety of convenient formats that includes eLearning, traditional classroom and remote training.

IS³ Course Calendar

IS³ Course Calendar

Highly-trained IS³ instructors delivering world-class training.

View Calendar

AVEVA’s Course Catalogue

AVEVA’s Course Catalogue

Browse AVEVA’s extensive range of eLearning Courses.

Browse Courses

Location-based Training

Location-based Training

Location-based training is available on demand. In order to arrange a course, a minimum of six delegates is required.

Once minimum requirements are met and numbers have been reached, a course will be arranged.

Email Your Enquiry

Feedback From Our Customers

See what your peers have to save about IS³’s training

PCS Global
PCS Global
“By far one of the most advanced SCADA Systems on the market.”

– Erik Weyer
ICS Trading
ICS Trading
“The content of this course was very relevant now that I have one AVEVA System Platform project behind me.”

– Hendrik Duvenhage
Powertech System Integrators
Powertech System Integrators
“The presenter was very knowledgeable. It was great fun. I learned a lot of valuable information.”

– Ansie Penzhorn
Bytes Universal Systems
Bytes Universal Systems
“Michael provided great examples which assisted in my understanding.”

– Kelebogile Maimela
Schneider Electric
Schneider Electric
“Very relevant course content; great facilities and knowledgeable professional presenters! Thank you.”

– Commence Nkomo
Sibanye Gold
Sibanye Gold
“The course was very insightful and the presenter made it very easy and interesting.”

– Kenneth Makosholo
South African Breweries
South African Breweries
“Excellent trainer and facilitator best of the best.”

– Louis Kuhn
CPi Technologies
CPi Technologies
“Great course, thorough and entertaining.”

– Carlo Rech
Systems Anywhere
Systems Anywhere
“This was a very informative and interesting course. I really enjoyed it.”

– Charity Matlala
Appletiser
Appletiser
“One of the best trainings that I had.”

– Pieter Joubert
Nestlé
Nestlé
“Extremely educational, I would definitely recommend this course to my colleagues.”

– Mark Wright
Moore Process Controls
Moore Process Controls
“Training was well presented and very insightful.”

– Jan-Hendrik van Wijk
Business Connexion
Business Connexion
“Loved the Training. Awesome knowledge sharing.”

– Jacques Ungerer
Supplytech
Supplytech
“Informative, interactive and to-the-point. I can’t wait for the next course.”

– Gideon Visagie

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

[contact-form-7]

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]]> AVEVA’s Customer FIRST Programme https://is3.co.za/support/support-programs/ Fri, 12 Jun 2020 07:31:55 +0000 https://test.is3.co.za/?post_type=is3_support&p=90 The post AVEVA’s Customer FIRST Programme appeared first on IS³ | AVEVA Select Partner.

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Software Maintenance and Support

Extend the value of your AVEVA products and solutions with AVEVA’s Customer FIRST Software Maintenance and Support Programme

AVEVA’s Customer FIRST Software Maintenance and Support Programme

To get the maximum advantage from your investment; ongoing maintenance, upgrades and tuning are required. AVEVA’s award-winning Customer FIRST Programme offers you all the support required to stay ahead and on top of your game.

It is a flexible portfolio of services designed to protect and extend the value of your AVEVA products and solutions across their entire lifecycle.

With this programme, you will have access to the latest software upgrades, expert technical assistance, self-help tools and a wide range of additional services designed to assist in improving your operational efficacy.

Depending on the AVEVA software you require coverage for, possible benefits of the AVEVA Customer FIRST Programme include:

  • Round-the-clock global access to award-winning technical support and expert assistance throughout the software lifecycle.
  • Software upgrades and enhancements, including free software version upgrades and the latest patches, fixes and service packs.
  • Software utilities, including a global customer support website, the Software Asset Manager (security and licence management) and the Customer FIRST Benefits Mobile App.
  • Optional Services and System Management, offering optional services and discounts, depending on your business needs, as well as your budget.

The Benefits of AVEVA’s Customer FIRST Programme to Your Business:

  • Safeguard your critical investments. AVEVA’s Customer FIRST Programme will keep you up to date with all product enhancements, as well as the latest industry advances. You will have the reassurance of knowing that all your software and applications are state-of-the-art.
  • Maximise your asset performance. By keeping your AVEVA software at the top of its game, you are sure to maxmise return on your investment in all plant assets.
  • Reduce total cost of ownership by improving operator productivity and minimising downtime and process interruption.
Could You Benefit from a Service Level Agreement?
Could You Benefit from a Service Level Agreement?
Many of our clients are finding that Service Agreements are effective tools for getting maximum benefit from their software investments.

• How fast can you pinpoint a system or software issue, should an unforeseen malfunction occur?
• Do you have in-house experts available at all times to troubleshoot and resolve issues?
• Could you use improved coordination for your support-related issues and problem resolution?
• Would a single IS³ point of contact for technology-related questions be of benefit to you?
• Would you like to minimise maintenance costs?
• How quickly do you require corrective assistance?
• How secure and equipped is your system in dealing with cyber-security threats?
• Do you require an IS³ System Expert to complement your engineering staff?
• Has your team been trained for maximum utilisation of your IS³ system?
Software Utilities
Software Utilities
We are always striving to help clients increase their productivity. With this in mind, we also build system utilities and new services.

Software Asset Manager (SAM)
This is an optional utility which enables patch management and license inventory management services. It conveniently discovers and reports on installed IS³ licenses, streamlining the process of patching and upgrading your IS³ software.

Global Customer Support (GCS) Website:

The GCS Website is a collaborative information repository that supports AVEVA’s software applications. It is an invaluable source of information and support – from the latest news, patches and updates, to compatibility information, best practices, demo applications, blogs and forums, as well as access to experts.
Software upgrades
Software upgrades
To improve performance and security, incorporate new technology and provide new functionality in order to meet evolving market demands, AVEVA software is generally upgraded twice a year. Such upgrades empower you to improve your software application’s reliability and capability while extending new functionality across your business.

AVEVA’s dedicated history of investing in software development has enabled clients to maintain their investments and upgrade from one version to the next with ease. Users are supported in keeping their software current, without incurring significant engineering or capital costs.
Global Access
Global Access
For many organisations, having to troubleshoot industrial software technical issues is an effort which distracts from running their core business. AVEVA’s Customer FIRST Programme relieves users from such burdens, as access is streamlined to experienced experts supporting IS³ installations globally. These experts are skilled in comprehending software implementation issues, replicating problems – and rapidly resolving them.

AVEVA’s Customer FIRST Programme also offers users access to comprehensive online product training, extensive online self-help information, collaborative and dedicated Web portals and a huge knowledge base of technical tips, tools and best practices.

Speak to an Expert

Contact one of our highly qualified sales representatives to see how we can assist with maximising your potential!

[contact-form-7]

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]]> Our Technology Partners https://is3.co.za/support/find-partner/ Fri, 12 Jun 2020 07:31:40 +0000 https://test.is3.co.za/?post_type=is3_support&p=89 Connect with the right software partner for your business.

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Harnessing Ideas to Shape the Future

IS³ Technology Partners

IS³ Partner Family

Strength in unity. Power in numbers. When knowledge is combined, the possibilities for excellence become infinite.

Harnessing the power of collective expertise allows not only for the solving of complex industrial manufacturing issues, but for continuing progress, innovation and achievement which span technologies, fields, cultures and industries.

Our Technology Partners

Software Toolbox

Since 1996, automation industry supplier Software Toolbox has been delivering a singular assortment of products to assist in solving unique automation software challenges, adding value to IS³ applications.

MDT Software

MDT Software has been a trusted provider of disaster recovery and change-management solutions for leading manufacturers since 1987. MDT safeguards the Intellectual Property in your automation layer, across your business. This helps you avoid risk, regardless of device type and ensures rapid recovery from hardware failures, mistakes and sabotage.

ThinManager® & Relevance®

ThinManager software was designed for use in industrial automation architectures. It provides management and control of thin client and mobile devices, as well as enabling the secure delivery of applications to devices and the users of such devices.

Relevance is a technology component of ThinManager. It enables the aforementioned delivery to be further managed, through the use of location resolution. Using Relevance (in conjunction with ‘resolvers’) it allows for applications and information to be delivered to a user when that user is in a specific location.

WIN-911

WIN-911 is real-time Alarm Notification Software. It works alongside your existing control software or SCADA system, monitoring operations and notifying employees of problematic conditions. WIN-911 enables your operators to concentrate on other tasks while your computer system actively performs the monitoring.

Find the right delivery and technology partner for your business.

Find Technology Partner

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]]> Find a System Integrator https://is3.co.za/support/find-system-integrator/ Fri, 12 Jun 2020 07:31:22 +0000 https://test.is3.co.za/?post_type=is3_support&p=88 Connect with the right delivery and solutions partner for your business.

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Find a System Integrator

Connect with the right delivery and solutions partner

Explore AVEVA’s extensive System Integrator list

Find the partner that best suits your business’ needs

Find a System Integrator

Questions about System Integrators or want to become one?

Complete the form below and we will contact you

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